CEO & Head Of CX Strategy
Skills Dashboard for Jon Windley
I have 27 years experience in the fields of Business Customer Experience (CX) and Process Management (Six Sigma), with a singular passion for helping companies understand and optimize their customers' experience.
I began my career with major consulting firms (Ernst & Young, Booz, Allen &Hamilton), then shifted to the telecommunications industry (MCI, LCI, Qwest) as leader of a variety of large operational and program management teams. I transitioned for a number of years to co-lead a process consulting firm, then joined Savvis Communications to create an award-winning corporate CX program. I concluded my executive years in telecom, spending two years creating and leading CenturyLink Business CX program.
In 2015, I founded AltitudeCX, a Denver-based CX consulting firm with a unique focus -- in addition to providing overall strategic guidance to companies, we have launched a truly innovative capability, CX as a service. In other words, we are able to allow our customers to completely outsource ALL aspects of their CX program. Our customers win in a variety of ways -- we provide expert program execution, speed to market for CX deployment, and significant cost savings from the start.